Sometimes a participant who purchased tickets from you may not find them in their email inbox. It may also happen that an incorrect email address was provided. Through the Holibiza dashboard, you have the option to resend tickets. This can be to the previously provided email address or another email address.
Go to the dashboard and follow the steps
- Navigate to the event and click on the participants tab.
- Find the participant to whom you want to resend the ticket confirmation email.
- Click on the
actionsbutton and selectresend tickets. - By default, the known email address is filled in. Check this or change it to another email address if necessary and click
Send.
